In order to successfully work on the Internet, you'll need up-to-date software. You can check out your software and download some of the required plug-ins for your course by going to the University of Arizona's Browser and Browser Settings web page.
Follow the instructions on the page to make sure you have a compatible, up-to-date browser. (Note that Netscape version 6.0 isn't recommended, even though it's more recent. It's still buggy.) If you don't have the browser you need, follow the instructions to download it.
There are some clear instructions, too, on setting your browser preferences to make sure the browser will work the best way for you.
Scroll down to the bottom of the U of A's Browser and Browser Settings web page to the Plug-ins section and click on the WebCT Browser Tune Up link to test your browser. If you are still having issues, please contact the 24/7 Helpdesk at 520-626-8324.
Your instructor may require some plug-ins to enable special features (e.g., sound, animation) to work for you. Scroll down to the bottom of the U of A's Browser and Browser Settings web page to the Plug-ins section and click on the WebCT Browser Tune Up link. Scroll down the new window to get to the Plug-ins section. Available plug-ins include Real Player, QuickTime, Shockwave, Flash, and Acrobat Reader.